Connectivity frustrations
I think we have proven that our DSL is not the issue, Have tried many settings, from Firewall to DNS to Pop up blockers, to Page file size & still have times when Quicktrac will lock.It is worse...
View ArticleEmployee Motivation Idea For QT Users
FREE LUNCH! If ALL techs and advisors in our shop are in the green at 11:30 AM the shop buys lunch that day. The idea being to motivate everyone to work as a team.
View ArticleDefining Unsold Work
We need a clear, simple, brief, specific defintion of unsold. Here is one that I think makes sense: "Unsold is everything which the tech recommends or suggests be serviced at this time." I am...
View ArticleVerification
Hello Group, I have been verifing my invoices when my client picks up the car and pays the bill. Sometimes this happens close to when the tech has completed repairs and has not updated yet so I do...
View ArticleInstant Fixes For Instant Results?
Since QuickTrac allows us to get live results/live numbers we have to information to seek instant fixes when those numbers are weak. What specific things do you do at your shop when this occurs?
View ArticleDeclined Work
(Question) If a customer comes in for a drivability problem and he needs an 02 sensor and a mass air flow but declines to have it done, do we enter that as declined work? Since we are doing a promo and...
View ArticleQuickTrac Benchmarks?
I am gradually putting together a list of QT benchmarks from things which either Larry or Cecil mention in the webinars or in other discussions. It would be nice to have a list of the "top ten" (or...
View ArticleThe Needles in Compact?
Someone mentioned this to me the other day and now he has me wondering. Is there any significance to the shadow needles next to the two needles in compact? Or are they just shadows?
View ArticleAverage WO
I am finding that when my car count gets over 3 cars per tech per day my average wo begins to drop. Is anyone else seeing that? I usually run between 2.8 and 3.4 average hours, as soon as I go over...
View ArticleHere's the kind of fun you can have at work with QuickTrac
This is an email I received from one of my QuickTrac users (I am a coach for a number of shops which use QT, and I did get permission to post this story): "Here's the kind of fun you can have at work...
View ArticleQuickTrac Webinar Wed, February 27
Attention QuickTrac users, QuickTrac's Co-Founder, Cecil Bullard, will be hosting a Webinar for Active QuickTrac users on Wednesday, February 27th at 10:00 a.m. Pacific Time (11:00 am Mountain Time,...
View ArticleForecast Delta
Can anyone explain what the "forecast delta" indicates? It shows up on the verify pages. I have watched the number and I am not smart enough to figure out where it comes from or what it is telling me....
View ArticleWebinar
Since I have a small shop and also pose as service advisor, mid-day webinars are not possible for me. This is why I have not been able to participate in any so far. The new webinars coming up to train...
View ArticleIncentives Tied to QT?
Are you using any incentives (individual or as a team) of any kind related to how the staff shows in QT at a particular point in time? If so, please describe them. Thanks! -
View ArticleQT Reports?
For QT users, what are you doing with all of the information which the reports provide?
View ArticleQueued
Does anybody create an RO at the time of scheduling and then enter it into QT at that time but dispatch on the day or at least when handing the job to a tech? I took notice that the program is set up...
View ArticleService Advisor Training Course
Hello QuickTrac Users, If you are interested in joining us on April 2nd, 3rd, and 4th, for our Service Advisor 3-day Training Course please send in your reservation form or contact me asap. For...
View ArticleAvg WO and Sell Rate
I have noticed that this economy has caused our avg work order to slip about .2 and our sell rate is down about 7%, is this consistent with what is happening for other QT users? I know that part of the...
View ArticleTime Clock Function
Bought into the program almost a year ago and looking at the renewal coming up. Any word on the timeclock function? It was supposedly in beta last year......
View Articleunsold work - why should I track it?
As I talk to the shops that are getting the best bottom line numbers it is clear that they have used the information gained from tracking their unsold work to improve their advertising, improve their...
View ArticleRAS - recommended additional services
I have several questions recently regarding the use of the RAS function on QuickTrac. RAS is used by the technician to indicate to the SA that they have submitted additional work that is needed to be...
View ArticleTime Clock Feedback
In talking with the shops using the time clock function a consensus seems to be that using the function to track total time a tech is available and working is great way for them to see their value (or...
View ArticleAdjusting goals on QT
With the current economy presenting challenges for some users we are suggesting adjusting the goals within QuickTrac to allow a "win" for techs and SA's at a lower level of production. This is...
View Articleediting sold times
I have a question.. in the case where a tech performs an initial "checkout" of a vehicle, and then the shop decides to refund this checkout to the customer and perform the now upsold repairs, what is...
View ArticleWork Order Number
Many users do not realize that they can make the Work Order ID alpha numeric. The original system would only take a number so most users still use that approach, however the system will also take alpha...
View Articlescorekeeping vs reporting
It is important to remember that QuickTrac is a score keeping program that also happens to report results in the analytics. It's major value is in assisting in motivation which creates productivity. It...
View ArticleQuicktrac Down?
Is anyone else unable to login and use Quicktrac? We've been unable to use it since early morning on 10/18.
View ArticleIs car count or customer count more important?
Tom recently posted a question regarding new customers, which everyone understands is important, but another equally or more important number is new car count. This number looks at the number of...
View ArticleS/A Quickstart Guide
I went to download a quick start guide for my new service advisor and the link is not working. I was on the page at: https://www.quicktracsw.com/clients/index.html and tried to click on the link marked...
View ArticleReporting History
Any upgrades or updates on the software in the works? I'd really like to see a way to access more history than one year in the reporting and more than a few weeks on the tech reports. Also, a little...
View ArticleCoaching for Success
I get asked "How do I use the program to become the coach instead of the micro manager of the business?". The answer seems almost too simple - every time you enter a space that has employees who make...
View ArticleAutoVitals auto upload now available
Many AutoVitals users are surprised to learn that we have an auto upload feature for the initial entry on QuickTrac. Using this function you simply type in the repair order number (per your normal...
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